- Click here to watch the recording of class: Part A and Part B.
- Recap Chapter 11, take a short quiz, and review students’ PowerPoint presentations about meeting minutes.
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- Read pages 427 - 441 in The Gregg Reference Manual regarding e-mail messages.
- Search online for advice about writing and formatting effective e-mail messages. Trade articles with a partner in class, and discuss what you feel is the best advice given that you will use in your career and life.
- Share real-life examples of how poorly written e-mails have impacted business or relationships. Brainstorm ways to avoid e-mail pitfalls.
- Observe or participate in a role play exercise demonstrating the impact of greetings, or lack of greetings, on communication.
- Draft and compare e-mail messages that contain greetings with e-mail messages that do not contain greetings. Discuss the importance of including a greeting.