The volume of e-mail messages continues to grow at an explosive rate--and for good reason. The use of e-mail eliminates the time lag involved in sending documents by express mail or fax. It also does away with the frustration that results from playing telephone tag (leaving messages but never connecting).
Many people consider e-mail to be a very informal means of communication, and therefore, they assume that e-mail messages do not have to comply with the normal standards of written English. This assumption is reflected all too often in hastily written messages that are badly organized and ridden with errors in spelling, grammar, and style.
Business communicates are business communications no matter how they are sent, and e-mail messages should be written with the same attention and professionalism that we give to memos and letters.